Return Policy

Dystopians. 

After Sales Service covers the following procedures:

Product Exchange
Return of Product due to defect

1.Product Exchange Process:

Changes are accepted within fourteen (14) days after the buyer receives the product.
If the buyer wants to return the product due to defect, they have to follow these steps:

• The packaging must be intact, not damaged and with no tags missing.
• Close the package safely.
• Send it with ELTA Courier/ UPS or DHL exclusively.
• Indicate that the charge is for the recipient (Dystopians, Eleftheriou Venizelou 23, Thessaloniki, 54625, Greece, +302310311655).

2.Product Return Procedure due to defect:

In the case of defective products, the store and the staff of the Dystopians Team as well as the manufacturer will perform checks.

• Returns are accepted for up to 14 days from the moment you will receive the product.
• First contact the Customer Service department in the Thessaloniki shop on +302310311655.
• E-mail info@dystopians.co attaching photographic evidence of the defect.
• Place the product in the box.
• Close the package safely.
• Send it with ELTA courier/UPS or DHL services exclusively.
• Indicate that the charge is for the recipient:
  Dystopians
  Eleftheriou Venizelou 23
  Thessaloniki, 54625, Greece
  +30230311655.
• You will soon receive the same product back.

If the same product is not available our team will contact you.
The Customer Service department is there to help you with any process.
Contact the Dystopians Team on +302310311655 or send email to: info@dystopians.co.